By using the Material and/or purchasing the Goods, you are agreeing to be bound by the following terms and conditions.
“Material” refers to the content of this site and all the downloadable and purchase-able PDFs, patterns, newsletters and other information.
“Goods” refers to physical items purchased from this site. These can be pre-made items, one-off items or custom commissioned item.
“You” refers to all users and consumers of The Material.
“We” refers to Helen Richards and authorised representatives.
1. The Material is provided as-is in good faith. We reserve full rights to change the Material, including prices, other transactions-related information, and these terms and conditions, without prior notice.
2. All purchase prices for all items are in U.S. Dollars.
3. The Material is subject to copyright. We rely on the sale of this Material for our livelihood. Please do not distribute, share or give away copies of the Material without our explicit permission.
4. At the present time we do not charge GST to customers whose delivery address is in Australia.
Sales of Downloadable Material
5. All sales of downloadable Material are final. This Material cannot be returned, refunded or exchanged after purchase. Please choose carefully before purchasing downloadable Material from this site.
6. The payment and delivery of downloadable Material are handled by our authorised suppliers PayPal and e-Junkie and are subject to their terms and conditions. They may for example impose time limits on how much time you have to download your purchased files, and how many download attempts are allowed. Please follow their instructions carefully.
Sales of Pre-made Goods
7. The purchase price of Pre-made goods is inclusive of postage and handling costs if not other wise stated. If special transport arrangements are required these will incur an additional cost.
8. The sales of Pre-made Goods are final. We cannot exchange sold Goods because you have changed your mind. Please choose carefully.
9. The Goods we offer for sale on this site are hand-made. As such they will exhibit variations and other unique characteristics – these are not necessarily defects.
10. We do warrant that any Goods purchased from us will be free from unreasonable defects at the moment of delivery. Please contact us with details and photos of the defect within 7 days of delivery.
11. We will replace or refund the Goods at our discretion. We will require you return the defective Goods to us at your expense.
12. Please note we cannot accept returns and provide refunds if the Goods have been used, altered and/or washed.
13. Some of the Goods for sale are limited edition items, or one-off items. Orders will be fulfilled on a first-come-first-serve basis, as determined by the timestamp on our server. If the Goods you ordered were subsequently sold out before your order could be fulfilled, we will refund any monies you have paid.
14. Refunds will be processed through the same method and channel of your original payment.
Sales of Custom Commissioned Items
15. You can commission us to design and manufacture custom Goods. The engagement process will take the following broad phases:
15.1. Commissioning Quotation and Indicative Timeframe
15.2. Deposit Payment
15.3. Design
15.4. Sign-Off
15.5. Manufacturing
15.6. Remainder Payment
15.7. Delivery
16. When commissioning custom Goods, we will communicate with you to determine your requirements and send you a quote as well as an indicative timeframe (15.1).
17. Due to the nature of custom design work which requires your input and approval, we cannot guarantee a firm delivery timeframe. If you have an important deadline to meet, please place your order as early as possible.
18. An electronic invoice will be sent to you for payment. We will begin work when this deposit has been paid (15.2).
19. If you cancel the commission after the design phase (15.3) has begun, you will be entitled to a refund of 30% of the deposit.
20. We will communicate the design to you in the form of emailed JPEG images. All feedback is welcome. Please note our quote includes one round of major design direction revision. Any further major revisions will be subject to an hourly charge which will be payable at phase 6. We will quote this hourly rate to you as required.
21. You must provide us with a written Sign-Off (15.4) acceptance of the proposed design before we begin manufacturing. The design will be locked in from this phase onwards. Any design changes after this point will be subject to an hourly charge which will be payable at phase 6. We will quote this hourly rate to you as required.
22. If you cancel the commission after the manufacturing phase (15.5) has begun, you will not receive a refund.
23. We will email you JPEG photographs of the completed Goods. The remaining amount due (the quote minus the deposit plus any additional hourly charges) must be paid (15.6) before the final Goods are delivered to you.
24. Custom commissioned Goods will be hand-made. As such they will exhibit variations and other unique characteristics – these are not necessarily defects.
25. We do warrant that any Goods purchased from us will be free from unreasonable defects at the moment of delivery. Please contact us with details and photos of the defect within 7 days of delivery.
26. We will replace or refund the Goods at our discretion. We will require you return the defective Goods to us at your expense.
27. Please note we cannot accept returns and provide refunds if the Goods have been used, altered and/or washed.
28. We reserve the right to refuse a commission for any reason. If we refuse or cancel a commission, we will refund all monies you have paid to that commission to date.
29. Refunds will be processed through the same method and channel of your original payment.